Frequently Asked Questions

🚚 Shipping & Delivery

How long does shipping take?
Standard shipping takes 7–14 business days depending on your location. Express options may be available at checkout.

Do you offer free shipping?
Yes! We offer FREE shipping on all orders, no minimum required.

Which countries do you ship to?
We ship worldwide. All orders are processed and shipped from our fulfillment centers.

How do I track my order?
Once your order is shipped, you will receive a tracking email with your tracking number. You can also visit our Track Your Order page.

💳 Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or change my order?
Orders can be cancelled or modified within 12 hours of placing them. Please contact us immediately at sohelrana321bd@gmail.com.

Is my payment information secure?
Absolutely. Our store uses SSL encryption and all payments are processed securely through Shopify Payments.

🔄 Returns & Refunds

What is your return policy?
We offer a 7-day money-back guarantee. If you're not satisfied, contact us within 7 days of receiving your order.

How do I return a product?
Contact us at sohelrana321bd@gmail.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive the returned item.

📦 Products

Are your products safe for pets?
Yes — all products in our store are tested and safe for pets. We only carry products we would use for our own pets.

Do products come with a warranty?
Electronic products (feeders, fountains, litter boxes) come with a 30-day defective item guarantee. Contact us if you experience any issues.

Are the products compatible worldwide?
Most of our electronic products are available in multiple plug types (EU, US, UK, AU). Please select the correct option at checkout.

📧 Contact & Support

How can I contact you?
Email us at sohelrana321bd@gmail.com. We respond within 24–48 hours on business days.

Do you have a customer support chat?
Yes — you can use the live chat button on our website for quick assistance.