PetVIPCo.com Shipping Policy
Effective Date: August 10, 2026 | Last Updated: August 10, 2026
Welcome to PetVIPCo.com! We are dedicated to delivering your pet's favorite products quickly, safely, and
reliably. Please review our shipping policy below to understand our fulfillment timeframes, shipping methods,
and procedures.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your
order confirmation email. You will receive another notification when your order has shipped with tracking
information.
Note during peak seasons: Order processing may occasionally take an extra 1–2 days during major
holidays, sales events, or high-volume periods.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your delivery address,
package weight, and chosen shipping method.
Standard Shipping: Estimated delivery within 7–15 business days. Ideal for regular orders with
economical rates.
Expedited Shipping: Estimated delivery within 4–8 business days for faster fulfillment.
Free Shipping: Offered on qualifying orders over our specified promotional threshold (automatically
applied at checkout).
Please note that delivery estimates are calculated from the date of shipment, not the date of order placement.
While we strive to meet these timeframes, external factors such as carrier delays or customs inspections may
occasionally affect delivery.
3. International Shipping
We ship to pet parents worldwide! International shipments may be subject to import taxes, customs duties,
and fees levied by the destination country once a shipment reaches your country. These charges are the sole
responsibility of the customer. PetVIPCo.com is not responsible for customs delays or extra import charges
4. Order Tracking
Once your order has been dispatched, we will send you a shipment confirmation email containing your
tracking number(s). You can track your package directly on our website or through the designated carrier's
tracking portal.
5. Incorrect Address & Lost Packages
Please ensure that your shipping address is entered accurately at checkout. PetVIPCo.com is not responsible
for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to
us due to an incorrect address, reshipment fees may apply.
If your tracking information indicates that your package was delivered, but you have not received it, please
contact the local carrier or our support team at support@petvipco.com within 5 business days so we can
